Delivery & VAT
Due to the fact that international shipments are being delivered with significant delays exceeding 4 weeks, we have made a difficult decision to postpone processing of orders until further clarity and guidance on delivery timelines is not provided by Australia Post and Royal Mail.
We are really sorry for the disruption of the service.
STATUS UPDATE FROM AU POST (COVID-19)
There are flight disruptions and cancellations impacting all inbound and outbound items to United Kingdom.
We expect delays to United Kingdom of up to 2 weeks due to flight cancellations and government restrictions because of COVID-19.
Express items will be given priority over Standard items during this time.
Please note: Australia Post will suspend Economy Services for parcels effective 3 April and until further notice. Economy Services for letters will continue.
United Kingdom will no longer be performing signature on delivery for items delivered to the United Kingdom due to government restrictions
Australia Post is working closely with partner airlines and postal operators to move items as quickly possible.
First Walkers team ensures all parcels leaving are express parcels to ensure they are delivered
UK Standard Delivery
Standard shipping is FREE for all UK orders. All orders are packed and shipped within 2 business days from our warehouse in Sydney, Australia. They are delivered by AU Post & UK Post services within 6-10 business days
You will receive shipping confirmation email with tracking number once your order is shipped.
Please note that UK Customs may raise a request to pay VAT on your order. Such requests are raised incorrectly as kids footwear purchases are 0% rated as noted here Additionally, note that no customs duties are supposed to apply to goods under the price of £135 (https://www.gov.uk/goods-sent-from-abroad/tax-and-duty). If such requests are raised please communicate back with the Customs to ensure your order is released and reference the links above.
Shoppers from other countries can purchase shoes from our websites: